Weidmüller Benelux
Customer Service Representative with a Commercial Mindset
As a Customer Service Representative at Weidmüller Benelux, you are the first point of contact for our customers and play an important role in ensuring an optimal customer experience. You combine service with commercial insight and ensure that inquiries, orders, and follow-up actions are handled smoothly and carefully. In doing so, you work closely with Field Sales and other internal departments, identify commercial opportunities, and contribute ideas for improving our services and processes.
We are looking for a customer-oriented, proactive, and accurate colleague with experience in a commercial or customer-oriented B2B environment and an affinity for technology. A good command of Dutch and English is important; French is a plus. You will join a committed team within an international technical organization, with good employment conditions, hybrid working, and plenty of room for further personal development.
Will you become the new point of contact for our customers? As a Customer Service Representative at Weidmüller Benelux, you are an important link between our customers, Field Sales, and internal departments. You ensure that customer inquiries, orders, and follow-up actions are handled smoothly and carefully, and contribute to an excellent customer experience with your service-oriented and commercial approach.
You answer questions about products, delivery times, order status, and availability, and process, check, and monitor orders. You also ensure the quick and careful handling of returns, complaints, and warranty requests. During contact with customers, you recognize commercial opportunities and pass them on to the right colleague or take them up yourself. Furthermore, together with Field Sales and other departments, you actively contribute ideas for improvements in our service delivery, processes, and collaboration.
We are looking for a customer-oriented and proactive colleague with an MBO+/HBO working and thinking level and experience in a commercial or customer-oriented B2B environment. You work accurately, communicate easily, and have an affinity for technology. A good command of the Dutch language is important for this position; additionally, you also have a good command of English. Knowledge of French is a plus. Experience with CRM and ERP systems is desirable; knowledge of SAP and/or Microsoft Dynamics 365 is a bonus.
At Weidmüller Benelux, you will join a committed team within an international technical organization. We offer good employment conditions in accordance with the Collective Labour Agreement for the Technical Wholesale Sector, hybrid working, opportunities for personal development and product training, a good pension scheme, travel expense reimbursement, catered lunch, and enjoyable team activities.
https://www.weidmuller.nl/nl_nl/carriere/professionals/customer_service/index-2.jsp
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